You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. , writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. 6.3 More than one Saveaway Ticket can be loaded on to your Merseytravel Smartcard, but multiple Saveaway Tickets cannot be used for the same date of travel. If you buy it on the bus, at a Merseytravel Centre or PayPoint retailer, your ticket will be available immediately. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. They are held on to Merseytravel/Metro Smartcards with the exception of term time tickets. Where can you use the Solo Ticket 3.1 The Solo Ticket allows for travel on local bus services within Merseyside, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/solo-ticket/). Check which, your journey starts in and which zone it ends in then make a note of the zones you travel through. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website. 4.1 Adult Railpasses are for persons aged 19 or over. (h) You must travel through an attended toll lane and present your ID pass to the Merseytravel Customer Service Officer to activate the free journey. Each of the paragraphs within this agreement operates separately. Please make sure that you read the Terms and Conditions before buying and using your Saveaway ticket. If you are unable to apply online, you can of course visit aMerseytravel Centreacross the region and buy it over the counter. You must provide your smartcard and the receipt or email confirmation for that ticket. Please make sure that you complete all fields - including those marked *. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. This clause also applies to accidental destruction of a paper Solo Ticket. 4.2 Young Persons Railpasses are for persons aged 5 to 18 years inclusive. Travel Updates. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. You may also wish to give your card a user name. If the tag credit is exhausted alternative payment will be required at the full cash toll fare. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and. 11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). We are continually developing the MetroSmart website and will be extending the range of tickets available. Please emailsmart@merseytravel.gov.ukquoting your order reference number to let us have the correct details. Account Holder means the holder of the Concessionary T-FLOW Account. How do I buy my first Smart Solo Term Time Ticket? We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Itsassimple as that. Merseytravel is committed to processing your personal information in a clear and transparent way. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. Please make sure you read our Fair Processing Notice so you understand how we process your personal data and our personal data practices. The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price on train travel across Merseyside when buying weekly and monthly Railpass tickets. Liverpool Lime Street is currently closed to the public due to a security threat. Ticket Types. 17. Google Pay, Apple Pay. You can read the Terms and Conditions here or visit www.merseytravel.gov.uk. (n) The Concessionary Fast Tag is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. There is no activation fee applicable for a replacement Apprentice Travelcard. We can prevent your lost card from being used and send you a replacement if necessary. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . Please be advised that we may use agencies to verify and confirm your identity and residence. 10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. Complete aticket surrender (PDF, 36.0KB)form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. If this information changes, for any reason, you must notify us immediately. 5.1 Each time you pass through a rail ticket barrier, it counts as a separate journey. There is also a booklet for young people (aged 5 - 18) tickets. What is a MetroCard and is it different to a Walrus card? This fee is to cover the card production and distribution costs. 10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. A VRN can be linked to only one T-FLOW Account. 16. Is my Term Time Ticket valid across all areas of Merseyside? What if I lose my smart Solo Term Time Ticket or it is stolen? Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and 8.4.3 a valid receipt is submitted to us with the request for a refund. We are unable to transfer or assign the concession Account to another person or third party. 7. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. 10.3 Trio Adult Annual Tickets may be renewed up to seven days prior to the date of expiry stated on the front of your ticket. 8.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. How do I buy a ticket online? 4.5.2 monthly (Railpass Apprentice Monthly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase. We will refund a Term Time Ticket in line with our refund policy. 12. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. T-FLOW The video tolling scheme used to administer Mersey Tunnels Concessionary Travel Scheme. You can purchase your Trio ticket from a wide range of retail outlets including any staffed Merseyrail booking office. 5.3 You must follow any of our, or the bus operators, instructions when using a My Ticket for making a journey and you must let any driver or other member of staff of the bus operator examine your ticket at any time during your journey if asked to do so.5.4 Use of a My Ticket is only permitted by the person who initially uses the My Ticket for the journey (the Ticketholder). 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. We aim to have normal service resumed as swiftly as possible. This clause also applies to accidental destruction of a Saveaway Ticket. You will need an all-areas Saveaway for journeys across two or more areas, for journeys beyond the Merseyside boundary (by rail only) as far as Chester, Ellesmere Port and Ormskirk, and for cross river journeys only on Mersey Ferries. 4.5 The term time dates for each academic year can be found on the Merseytravel Website. 4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it. Nothing in these terms will affect those legal rights. We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. 7.3 We may withdraw your My Ticket, including refusing to accept the continued use of such My Ticket where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Trio Term Time Ticket will be valid are suitable for your journeys. 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. You can now buy a 1 day, 3 day or weekly ticket. Misuse7.1 Trio Tickets remain the property of Merseytravel at all times. We are unable to issue cash or cheque refunds. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Your ticket activates on the day you first use it. (f) It is the Account Holders responsibility to ensure their Account has appropriate funds in the account to operate the Fast Tag system at the Toll Barrier(g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. Welcome to MetroSmart Merseytravel's smartcard website. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk or in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. Find your ticket when you answer a few questions about you and your journey, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. It can be used Mondays to Fridays for journeys before 6.30am and after 9.30am and at anytime on Saturdays, Sundays and bank holidays. (j) The concessionary Fast Tag can only be used in the vehicle nominated on the application form (should you wish to change the vehicle you must inform us in writing, by email to tag@merseytravel.gov.uk or by telephoning (0151 330 1004) Free travel will not be permitted until the new vehicle is registered with Merseytravel, if you have not told us that you have changed your vehicle you must pay the full cash toll. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. If you do not receive your ticket within seven days please email. Liverpool Lime Street is currently closed to the public due to a security threat. WeeklyUse it any time on any day for one week. (d) If you have any questions or complaints about the Fast Tag scheme, please contact us. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. What are the terms and conditions for smart tickets? The following documents can be used to prove your identity: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. Tickets are valid Monday to Friday onterm time datesonly. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Tickets are valid Monday to Friday on term time dates only. Any refund in accordance with this clause 10.6 shall be processed by us provided that: 10.6.1 the partially used Solo Ticket issurrendered; 10.6.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. No trains are running from the station. 10. 6. If your card has been damaged, a replacement fee may be applied. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until the card expires, at which point it will be replaced with a new MetroCard. 7. For Mersey Ferries a separate boarding pass must be obtained on production of your Saveaway Ticket. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. Merseytravel Centres stock only local tickets. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. There is a 1 activation charge when you buy your new smartcard. The MetroSmart website allows you to buy a range of Solo or Merseyrail-Only tickets online. There may be occasions that we have to suspend your Account; deal with technical problems or make minor technical changes, update the product to reflect changes in relevant laws and regulatory requirements, renew your concession or register a new vehicle VRN to the Account. When you buy your first smartcard you will receive a MetroCard. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. 7. 11. Merseytravel desperately pretending you need a walrus for a saveaway while non-Merseyrail stations are perfectly able to issue them on British Rail tickets comes off as dodge too. Place your MetroCard on the card reader next to the bus driver. Who should I contact with any queries? We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. This fee is to cover the card production and distribution costs. 8.4 In serious or repeat cases of Solo Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. We will refund any payments you may have made to your T-FLOW Account. This booklet tells you about the options for adults aged 19 and over. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitour. 4.3 Apprentice Railpasses are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains Nothing in these Terms will affect these legal rights. 10.7 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. No trains are running from the station. If you are unable to apply online, you can of course visit a Merseytravel Centre across the region and buy it over the counter. Within these areas the Railpass is valid on all local train services of participating operators. You should receive your ticket within seven days. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. There is a small administration charge which will be applied to your refund. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. 9.1 If a Merseytravel/Metro Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Railpasses being added to it. (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. If the ticket is not suitable for your travelneedsplease visit theMerseytravel Websiteto see the other options available. You will need to pay 1 for a new card. (d) Merseytravel may end the agreement at any time by writing to you if: (i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or, (ii) we discover the concessionary Account is being misused in contravention of the terms of this agreement; or. Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. 10.1 If you need to request a refund you should contact your local Rail Station or alternatively please refer to the Merseytravel Website. 1, 3 or 5-day bundles, Week, 4-weeks, Term, Year. I have received my email confirmation and I notice that I have entered my personal details incorrectly? Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms at a later time and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. We aim to have normal service resumed as swiftly as possible. We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. You can use your Trio ticket on any buses, trains or Mersey Ferries in your chosen area. You can also see the expiry date of the card itself, giving you time to buy a new MetroCard if necessary. 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. Saveaways are one-day tickets for off peak-travel. Acceptance of your proof of age is at the sole discretion of us, the retailer or the transport operator. 23 March 2021. Tickets are valid Monday to Friday on term time dates only, including half term, but tickets cannot be used at weekends. 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